Question 1

What is Shivaryan Infotech (SAISPL)?

Accepted Answer

SAISPL is a full-service digital studio building web platforms, custom business portals, AI & automation solutions, and product design for growing brands across India and globally.

Question 2

Where are you based and do you work with clients outside India?

Accepted Answer

We're headquartered in Bilaspur, Himachal Pradesh, India and work remotely with clients across the world. Time zone, currency and communication preferences are handled during onboarding.

Question 3

What industries do you specialize in?

Accepted Answer

We've delivered work across SaaS, e-commerce, travel, healthcare, real estate, education and D2C brands. Our stack is industry-agnostic — the process adapts to your domain.

Question 4

How can I get in touch with your team?

Accepted Answer

You can reach us through the Contact page, WhatsApp us at +91 94180 31050, or email shivaryaninfotech@gmail.com. We reply within one business day.

Question 5

What services do you offer?

Accepted Answer

Web design & development, custom portals & software, AI & automation, branding & graphic design, SEO & digital marketing, and long-term care & maintenance. See the Services page for the full breakdown.

Question 6

What does your typical project process look like?

Accepted Answer

Discovery call → scoping & proposal → design & prototyping → build in weekly sprints → QA and staging review → launch → post-launch support. You get async updates and a shared workspace throughout.

Question 7

Do you handle both design and development?

Accepted Answer

Yes. Our designers and engineers work together from day one, so what you approve in Figma is exactly what ships in production — no handoff gaps.

Question 8

Can you work with our existing team or codebase?

Accepted Answer

Absolutely. We regularly extend in-house teams, take over legacy codebases, or plug into existing design systems and CI/CD pipelines.

Question 9

Do you sign NDAs?

Accepted Answer

Yes. We're happy to sign a mutual NDA before sharing any sensitive scope or credentials.

Question 10

How is pricing structured?

Accepted Answer

We offer fixed-scope packages for well-defined projects and monthly retainers for ongoing product work. Both include design, development, QA and project management — no surprise add-ons.

Question 11

Do you offer custom quotes?

Accepted Answer

Yes. After a short discovery call we send a written proposal with scope, timeline, deliverables and a fixed price or retainer band.

Question 12

Are there quarterly add-ons available?

Accepted Answer

Yes. Retainer clients can bolt on quarterly modules like new feature sprints, SEO growth, analytics dashboards or automation workflows without renegotiating the base plan.

Question 13

What payment methods do you accept?

Accepted Answer

Bank transfer (NEFT/IMPS/RTGS), UPI, Razorpay/Stripe for cards, and international wire for overseas clients. Invoices are GST-compliant.

Question 14

Do you require an upfront deposit?

Accepted Answer

Fixed-scope projects typically run on a 40/30/30 milestone schedule. Retainers are billed monthly in advance.

Question 15

How soon can you start a new project?

Accepted Answer

Most new engagements kick off within 5–10 business days of signing. If you have a hard deadline, tell us early — we can often accommodate expedited starts.

Question 16

What is the typical delivery timeline?

Accepted Answer

Marketing sites: 3–5 weeks. Custom portals & SaaS MVPs: 8–14 weeks. AI/automation workflows: 2–6 weeks depending on integrations.

Question 17

How do you handle scope changes mid-project?

Accepted Answer

Small tweaks land inside the sprint. Larger scope changes get a short change-order with updated timeline and cost — approved before we build.

Question 18

What if I need something urgent?

Accepted Answer

We offer priority slots for launches, funding demos and production hotfixes. WhatsApp us and we'll confirm availability the same day.

Question 19

How do we communicate during the project?

Accepted Answer

Every client gets access to our Client Portal for tasks, files, invoices and messages. We also use email, WhatsApp and scheduled calls — whatever fits your team.

Question 20

Will I have a single point of contact?

Accepted Answer

Yes. A dedicated project lead owns delivery end-to-end and is your go-to person for status, decisions and escalations.

Question 21

How often will I receive project updates?

Accepted Answer

Weekly written summaries plus a live demo at the end of each sprint. Async updates land in the portal so nothing gets lost in inboxes.

Question 22

Can I track progress in real time?

Accepted Answer

Yes — the Client Portal shows the live sprint board, uploaded assets, latest staging link and open questions.

Question 23

Do you offer post-launch support?

Accepted Answer

Yes. Every launch includes a 30-day warranty for bug fixes. Beyond that, our Care & Maintenance plans cover uptime, updates, backups and small enhancements.

Question 24

What is included in your maintenance plans?

Accepted Answer

Security patches, dependency updates, uptime monitoring, weekly backups, monthly performance reports, and a bank of support hours for content or UI changes.

Question 25

How do I request changes or fixes after launch?

Accepted Answer

Log a ticket in the Client Portal or WhatsApp us. Critical issues are acknowledged within an hour during business hours.

Question 26

Do you provide training or documentation?

Accepted Answer

Yes. Every project ships with a written handover, Loom walkthroughs of the admin/CMS, and a live training session for your team.

Question 27

How does the SAISPL Affiliate Program work?

Accepted Answer

You refer a qualified lead through the Affiliate portal. When they sign a project, you earn a percentage of the contract value as commission.

Question 28

How much can I earn as a partner?

Accepted Answer

Commission tiers scale with deal size — typically 5–15% of the invoiced project value, with recurring commission on retainer renewals.

Question 29

When and how are payouts made?

Accepted Answer

Payouts are processed monthly to Indian bank accounts (NEFT/UPI) or via wire for overseas partners, once the client's milestone invoice is cleared.

Question 30

How do I join the Affiliate Program?

Accepted Answer

Head to the Affiliate page, submit a short enquiry, and our team will onboard you with a partner dashboard, referral links and marketing assets.

Frequently Asked Questions

General

Services & Process

Pricing & Packages

Timeline

Client Portal & Communication

Support & Maintenance

Affiliate Program

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